Warranty Information

This Warranty Information explains what is covered when you purchase products from BJS Fashion Ltd (“we”, “us”, “our”) via bjsfashion.co.uk, and how it works alongside your statutory rights as a UK consumer.

1. Your Statutory Rights

All products sold by BJS Fashion Ltd are covered by your statutory rights under the Consumer Rights Act 2015. This means goods must be:

  • Of satisfactory quality
  • Fit for purpose
  • As described at the point of sale

These rights apply automatically to every purchase and are not affected by anything in this Warranty Information. If an item does not meet these standards, please refer to our Returns & Refunds Policy for how to proceed.

2. Our Quality Guarantee

In addition to your statutory rights, we stand behind the quality of our products. If an item you purchase from us develops a manufacturing fault — such as faulty stitching, broken zips or fastenings, or fabric defects — within 30 days of delivery, we will offer a free repair, replacement, or full refund, at your preference, provided the fault is not a result of normal wear and tear, misuse, or improper care.

3. What Is Not Covered

Our quality guarantee does not cover damage or deterioration caused by:

  • Normal wear and tear
  • Incorrect washing, drying, or ironing (please always follow the care label instructions)
  • Accidental damage, spills, or staining after delivery
  • Alterations, repairs, or modifications made by anyone other than BJS Fashion Ltd
  • Use of the product other than as intended (e.g. everyday wear for occasion wear items)

4. Third-Party Manufacturer Warranties

Certain products we sell, such as footwear, accessories, or branded goods, may also be covered by a manufacturer’s warranty provided directly by the brand. Where this applies, details will be included with the product or on the product page. Any manufacturer warranty is provided in addition to, and does not affect, your statutory rights.

5. How to Make a Warranty Claim

If you believe your item has a manufacturing fault covered under Section 2, please contact us within 30 days of delivery with the following information:

  • Your order number
  • A description of the fault
  • Clear photos showing the fault and the item as a whole

Email: Info@bjsfashion.co.uk Phone: +44 7882 771358

We will review your claim and respond with next steps, which may include a repair, replacement, or refund, in line with Section 2 above.

6. Faults Reported After 30 Days

If a fault develops after 30 days but within a reasonable period from delivery, you may still be entitled to a repair, replacement, or partial refund under the Consumer Rights Act 2015, depending on the nature of the fault and how the item has been used and cared for. Please contact us and we will assess each case individually.

7. Proof of Purchase

To process any warranty or quality claim, we will require proof of purchase, such as your order confirmation email or order number. Please retain this information for your records.

8. Contact Us

If you have any questions about warranty coverage or wish to make a claim, please get in touch:

BJS Fashion Ltd
Company Number: 08403442
Address: 107a Ilford Lane, Ilford, Essex, England, IG1 2RJ
Phone: +44 7882 771358
Email: Info@bjsfashion.co.uk

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM Saturday – Sunday: 11:00 AM – 4:00 PM

Last updated: September 2026.