Buyer’s Guide

Welcome to BJS FASHION. We want your shopping experience to be simple, secure, and transparent. This Buyer’s Guide explains what you can expect when purchasing fashion, bags, accessories, and other products from bjsfashion.co.uk.

1. Find Your Product

Browse our collections and use our website navigation to find the products you’re looking for.

Before placing an order, we recommend reviewing:

  • Product name

  • Product description

  • Product photographs

  • Available colours and sizes

  • Product specifications

  • Price

  • Availability

  • Delivery information

  • Returns information

If you have questions about a product, please contact our customer support team before purchasing.

2. Add to Your Shopping Bag

Once you have selected your preferred product, choose any available size, colour, quantity, or other options and click Add to Cart or Add to Bag.

You can review your selected products before proceeding to checkout.

Please check that the products, quantities, and options are correct before completing your purchase.

3. Complete Your Order

At checkout, you will be asked to provide the information required to process and deliver your order.

This may include:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Payment information

Please ensure that your information is accurate, particularly your delivery address.

4. Secure Payment

Select one of the payment methods available at checkout and complete your payment.

Payments may be processed securely through third-party payment providers.

We take reasonable measures to protect customer information and help prevent unauthorized or fraudulent transactions.

5. Order Confirmation

After successfully submitting your order, you should receive an order confirmation.

Your confirmation may include:

  • Order number

  • Products purchased

  • Quantity

  • Price

  • Delivery address

  • Shipping information

  • Payment information or transaction reference

Please keep your order confirmation for your records.

If you do not receive an expected confirmation, please contact us at Support@bjsfashion.co.uk.

6. Order Processing

After your order has been received and payment confirmed, we will begin processing it.

Our typical processing time is 1–3 business days, although this may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

You will receive dispatch information when your order has been shipped, where applicable.

7. Delivery

Orders are delivered to the address provided during checkout.

Typical delivery estimates are:

  • UK delivery: approximately 1–5 business days after dispatch

  • International delivery: approximately 5–12 business days after dispatch

Delivery times are estimates and may vary depending on the destination, courier, customs procedures, and circumstances outside our reasonable control.

Where available, tracking information will be provided after dispatch.

8. Check Your Order When It Arrives

When your order arrives, we recommend checking the package and product as soon as reasonably possible.

Please check that:

  • You received the correct product.

  • The product matches your order.

  • The product is in the expected condition.

  • Any accessories or components listed with the product are included.

If there is a problem with your order, contact us as soon as possible.

9. Returns and Refunds

If you are unhappy with your purchase, you may be able to return it depending on the product and circumstances.

UK consumers may have statutory cancellation rights for eligible online purchases, including a general 14-day cancellation period after receiving goods, subject to applicable legal exceptions.

Products that are faulty, damaged, incorrectly supplied, or materially misdescribed may also be subject to additional consumer rights.

Please read our Returns & Refunds Policy before returning an item.

10. Product Authenticity

Where products are described as genuine branded products, BJS FASHION LTD expects the products supplied to correspond with their descriptions and representations.

BJS FASHION LTD is an independent retailer unless otherwise expressly stated.

We are not affiliated with, sponsored by, endorsed by, or officially connected with third-party brands unless specifically stated on our website.

All third-party trademarks and logos remain the property of their respective owners.

11. Product Images and Colours

We make reasonable efforts to ensure that product photographs accurately represent the products offered.

However, colours may appear slightly different depending on your:

  • Phone

  • Computer

  • Tablet

  • Monitor

  • Screen settings

  • Lighting conditions

Minor differences between photographs and the actual product may therefore occur.

12. International Purchases

If you are ordering from outside the UK, your order may be subject to local customs procedures, import duties, taxes, VAT, or other charges.

The customer may be responsible for applicable charges imposed by the destination country.

Before placing an international order, we recommend checking your local import requirements.

13. Protect Your Account

If you create an account with BJS FASHION, keep your password and login information secure.

Do not share your password with other people.

If you believe that your account has been accessed without your permission, contact us as soon as possible.

14. Need Help Choosing a Product?

If you need assistance before purchasing, our customer support team can help with questions about:

  • Product information

  • Sizes

  • Colours

  • Availability

  • Orders

  • Shipping

  • Returns

  • Refunds

Contact us at:

Support@bjsfashion.co.uk

Please include the product name or order number where applicable.

15. Useful Information Before You Buy

Before completing your purchase, we recommend checking:

✓ Product description
✓ Product size and specifications
✓ Available options
✓ Price
✓ Delivery information
✓ Estimated delivery time
✓ Returns & Refunds Policy
✓ Terms of Service
✓ Privacy Policy
✓ Delivery address

Taking a moment to review these details can help ensure that you select the right product and understand the applicable purchase terms.

Contact BJS FASHION

BJS FASHION LTD
Company Number: 08400442
Email: Support@bjsfashion.co.uk
Phone: +61 468 108 568
Address: 107 Oxford Lane, Ilford, IG1 2PJ, England
Website: bjsfashion.co.uk