Shipping Policy

BJS FASHION LTD aims to provide a reliable, secure, and convenient delivery service for all orders placed through bjsfashion.co.uk.

We work with reputable delivery and courier providers to ensure that orders are processed and delivered as efficiently as possible.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are normally processed during our business days. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

You will receive an order confirmation after your purchase has been successfully submitted.

Where tracking is available, tracking information will be provided once your order has been dispatched.

2. Shipping to Customers

Orders are dispatched to the delivery address provided during checkout.

Depending on the destination and delivery service selected or available, we may use reputable courier or postal services.

Delivery services may include tracked delivery where available.

Customers are responsible for ensuring that their delivery information is complete and accurate.

3. Order Cut-Off Time

Our standard order cut-off time is:

2:00 PM GMT, Monday–Friday.

4. Estimated Delivery Times

Delivery times may vary depending on the destination, product availability, processing time, and courier service.

Typical delivery estimates are:

  • Order processing: 1–3 business days

  • UK delivery: approximately 1–5 business days after dispatch

  • International delivery: approximately 5–12 business days after dispatch

These are estimated delivery periods and are not guaranteed delivery dates.

International deliveries may take longer due to customs processing, local delivery conditions, public holidays, or circumstances outside our reasonable control.

5. Tracking

Where a tracked delivery service is used, we will provide tracking information when the order has been dispatched.

Customers can use the tracking information provided to monitor the progress of their delivery.

Tracking information may take some time to become active after the courier has received the parcel.

6. Delivery Address

Customers are responsible for providing the correct and complete delivery address at checkout.

Please carefully check your:

  • Full name

  • House or building number

  • Street address

  • City or town

  • Postcode

  • Country

  • Contact telephone number, where required

BJS FASHION LTD cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information supplied by the customer.

If an order has already been dispatched, changes to the delivery address may not be possible.

7. Delivery Attempts

Depending on the courier and destination, a delivery may require a signature or other confirmation of receipt.

If nobody is available to receive the order, the courier may:

  • Attempt delivery again;

  • Leave the parcel in an approved location;

  • Leave instructions for collection; or

  • Take the parcel to a local collection point.

The specific procedure depends on the courier and destination.

8. Delayed or Lost Deliveries

While we work with reputable delivery providers, delivery delays can occasionally occur.

Delays may result from:

  • Courier disruptions

  • Severe weather

  • Public holidays

  • Incorrect delivery information

  • Customs processing

  • High delivery volumes

  • Transportation disruptions

  • Events outside our reasonable control

If your order appears to be delayed or lost, please contact us with your order number so that we can investigate the delivery status with the relevant courier where appropriate.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide:

  • Your order number

  • Photographs of the damaged packaging

  • Photographs of the product

  • Details describing the damage

Please retain the original packaging until the matter has been reviewed.

We will assess the issue and work with the relevant delivery provider where necessary.

10. International Shipping

Where international delivery is available, orders may be subject to customs procedures in the destination country.

International customers may be responsible for applicable:

  • Import duties

  • Customs charges

  • VAT or other taxes

  • Local handling fees

  • Other charges imposed by the destination country

These charges are determined by the destination country’s authorities and are generally outside the control of BJS FASHION LTD.

Customers are responsible for ensuring that their order complies with applicable import laws and regulations in their destination country.

11. Customs Delays

International deliveries may be delayed while passing through customs.

BJS FASHION LTD is not responsible for delays caused by customs authorities, import restrictions, inspections, or other procedures outside our reasonable control.

Customers may be contacted by the courier or customs authorities if additional information or payment is required.

12. Delivery Restrictions

Some products or destinations may have specific delivery restrictions.

If we are unable to deliver an order to the destination provided, we will contact the customer where reasonably possible and, where appropriate, arrange a refund for the affected order.

13. Shipping Costs

Applicable delivery charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery destination

  • Order size or weight

  • Delivery service

  • Shipping method

  • Promotional offers

Any applicable shipping charge will be clearly displayed before payment is completed.

14. Free Shipping Promotions

From time to time, BJS FASHION LTD may offer free or discounted shipping promotions.

Such promotions may be subject to specific conditions, including minimum order values, selected destinations, products, or promotional periods.

The applicable terms will be displayed at the time of the promotion.

15. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

BJS FASHION LTD
Company Number: 08400442
Email: Support@bjsfashion.co.uk
Phone: +61 468 108 568
Address: 107 Oxford Lane, Ilford, IG1 2PJ, England
Website: bjsfashion.co.uk