Frequently Asked Questions (FAQ)
About BJS FASHION
1. What is BJS FASHION?
BJS FASHION is an independent online fashion retailer offering a selection of fashion products, bags, accessories, and related items.
BJS FASHION LTD is registered in England under company number 08400442.
2. Where is BJS FASHION based?
Our business address is:
BJS FASHION LTD
107 Oxford Lane Ilford, IG1 2PJ England
3. How can I contact BJS FASHION?
You can contact our customer support team using:
Email: Support@bjsfashion.co.uk
Phone: +61 468 108 568
For order enquiries, please include your order number so we can assist you more efficiently.
Orders & Payments
4. How do I place an order?
Select the product you wish to purchase, choose any available options, add the item to your shopping bag, and proceed to checkout.
Enter your delivery and payment information and review your order before completing your purchase.
You will receive an order confirmation after your order has been successfully submitted.
5. What payment methods do you accept?
Available payment methods are displayed during checkout.
Payments may be processed securely through third-party payment providers.
6. Is my payment information secure?
We use secure payment processing services and take reasonable measures to protect customer information.
Where payment processing is handled by a third-party payment provider, your complete card details are generally processed directly by that provider rather than stored by BJS FASHION LTD.
7. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we will try to accommodate the cancellation where possible.
Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable returns process.
Your statutory consumer cancellation rights remain unaffected.
Shipping & Delivery
8. Where do you deliver?
We offer delivery to the UK and selected international destinations.
Available delivery destinations and applicable shipping charges will be displayed during checkout.
9. How long will my order take to arrive?
Typical delivery estimates are:
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Order processing: 1–3 business days
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UK delivery: approximately 1–5 business days after dispatch
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International delivery: approximately 5–12 business days after dispatch
These are estimates rather than guaranteed delivery dates.
10. Will I receive tracking information?
Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.
Please allow some time for the courier’s tracking system to update.
11. What happens if I am not home when my order arrives?
Depending on the courier, the delivery provider may attempt delivery again, leave instructions for collection, or provide another delivery option.
The exact process depends on the courier and destination.
12. What if my parcel arrives damaged?
Please contact us as soon as reasonably possible if your package or product arrives damaged.
We may ask you to provide photographs of the packaging and product so that we can investigate the matter and, where appropriate, work with the delivery provider.
13. Do I have to pay customs or import charges?
For international orders, customs duties, import taxes, VAT, and other local charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Customers should check their country’s import requirements before placing an international order.
Returns & Refunds
14. Can I return my order?
Returns may be available depending on the product and circumstances.
UK consumers may have statutory cancellation rights for eligible online purchases. Please see our Returns & Refunds Policy for full details.
15. How long do I have to cancel an online order?
For eligible online consumer purchases, UK customers may generally have a 14-day cancellation period after receiving the goods, subject to applicable legal exceptions.
Please review our Returns & Refunds Policy for details.
16. Can I return a faulty or damaged product?
Yes. If you receive a faulty, damaged, incorrect, or materially misdescribed product, please contact us.
Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy under applicable consumer law.
17. How do I request a refund?
Contact us at:
Please provide your order number and explain the reason for your refund request.
We will review your request and provide the appropriate return or refund instructions.
18. How long does a refund take?
Once an applicable refund has been approved and processed, the time for the money to appear in your account can depend on your bank or payment provider.
Refunds will normally be made using the original payment method.
19. Who pays for return shipping?
The responsibility for return shipping costs depends on the reason for the return.
For example, where you exercise an applicable cancellation right, you may generally be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.
If an item is faulty, damaged, or incorrectly supplied, we will provide appropriate return instructions.
Products & Brands
20. Are the products genuine?
We aim to ensure that products supplied by BJS FASHION LTD correspond with their descriptions and representations on our website.
Where a product is represented as a genuine branded product, it should correspond with that representation.
If you have a concern about a product you have received, please contact our customer support team.
21. Is BJS FASHION affiliated with the brands displayed on the website?
Unless specifically stated otherwise, BJS FASHION LTD is an independent retailer and is not affiliated with, sponsored by, endorsed by, or officially connected with the third-party brands displayed or referenced on our website.
All third-party trademarks and logos remain the property of their respective owners.
22. Why can product colours look different from the website?
Colours may appear slightly different depending on your monitor, phone, tablet, screen settings, lighting, and photography conditions.
We make reasonable efforts to display product colours as accurately as possible.
23. Will the product look exactly like the product photo?
We aim to ensure that product photographs accurately represent the products offered.
However, minor differences may occur due to lighting, photography, screen settings, packaging, or product variations.
Account & Privacy
24. Do I need an account to place an order?
This depends on the checkout options available on our website. If guest checkout is available, you may place an order without creating an account.
Creating an account may provide additional features such as access to your order history and account information.
25. How is my personal information used?
We collect and use personal information to process orders, provide customer support, arrange delivery, maintain accounts, improve our website, prevent fraud, and comply with applicable legal requirements.
For full details, please see our Privacy Policy.
26. Does BJS FASHION sell my personal information?
No. BJS FASHION LTD does not sell your personal information.
We may share relevant information with trusted service providers where necessary to process orders, payments, deliveries, customer support, website services, security, and other legitimate business activities.
27. How can I request access to my personal information?
You can contact us at:
Depending on applicable data protection law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information.
General Questions
28. What should I do if I receive the wrong item?
Please contact us as soon as possible with your order number and details of the item received.
Where appropriate, we may request photographs to help us investigate the issue.
29. What if an item I want is out of stock?
If an item is unavailable, you may check the website again later for availability.
Where we offer stock notifications, you may also be able to request an alert when the product becomes available again.
30. How can I stay updated about new products and offers?
You can check our website regularly and, where available, subscribe to our marketing communications.
You can unsubscribe from marketing communications at any time.
31. Where can I read your policies?
Our main policies include:
We recommend reviewing these policies before placing an order.
Contact BJS FASHION
If your question has not been answered above, please contact us.
BJS FASHION LTD
Company Number: 08400442
Email: Support@bjsfashion.co.uk
Phone: +61 468 108 568
Address: 107 Oxford Lane, Ilford, IG1 2PJ, England
Website: bjsfashion.co.uk
