BJS Fashion Ltd Last updated: 2 September 2026

Orders

How do I place an order? Browse the Website, add items to your basket in your chosen size and colour, then proceed to checkout. Enter your delivery and payment details to complete your purchase. You’ll receive an order confirmation by email once we’ve received your order.

Can I change or cancel my order after placing it? Contact us as soon as possible at Info@bjsfashion.co.uk or +44 7882 771358. If your order hasn’t been dispatched yet, we’ll do our best to amend or cancel it. Once dispatched, you can return the item under our Returns and Refunds Policy or your statutory 14-day cancellation right.

I haven’t received an order confirmation — what should I do? Check your spam/junk folder first. If you still can’t find it, contact us with your name and order details so we can check the status of your order.

Can I order over the phone? Please contact us on +44 7882 771358 during our operating hours to discuss order support.

Payment

What payment methods do you accept? We accept the payment methods shown at checkout. All payments are processed securely through trusted third-party payment providers — we do not store your full card details.

Are your prices inclusive of VAT? Yes, all prices shown on the Website are in GBP (£) and include VAT where applicable, unless stated otherwise.

Is it safe to enter my card details on your Website? Yes. Payments are processed through secure, encrypted third-party payment providers, and we do not have access to or store your full card details.

Shipping and Delivery

How much is delivery? Delivery is free on UK orders of £400 or more. Orders below £400 incur an £11.00 shipping fee.

How long will my order take to arrive? Estimated delivery times are shown at checkout and confirmed in your dispatch email. Delivery times may vary depending on your location and courier service used.

Do you ship internationally? We currently deliver within the United Kingdom. If you’d like to ask about international delivery, contact us at Info@bjsfashion.co.uk.

Can I track my order? Yes, where available, we’ll send tracking information by email or SMS once your order has dispatched.

My order hasn’t arrived — what should I do? Contact us with your order number and we’ll investigate with our courier and provide an update.

What if my order arrives damaged? Contact us as soon as possible at Info@bjsfashion.co.uk with your order number and photos of the damage, and we’ll arrange a replacement, repair, or refund.

Returns and Refunds

What is your returns policy? You have a statutory 14-day cooling-off period to cancel your order from the date of delivery, plus our own change-of-mind returns window — see our Returns and Refunds Policy for full details.

How do I return an item? Contact us at Info@bjsfashion.co.uk or +44 7882 771358 with your order number and the item(s) you’d like to return, and we’ll provide return instructions.

Who pays for return postage? For change-of-mind returns, return postage is at your own cost unless stated otherwise. For faulty, damaged, or incorrect items, we cover reasonable return postage.

How long do refunds take? Once we receive and inspect your return, approved refunds are processed within 14 days to your original payment method. Your bank or card provider may take additional time to show the refund.

Can I exchange an item instead of returning it? Yes, subject to stock availability. Contact us to arrange an exchange for a different size or colour.

Are all items returnable? Most items can be returned if unused, unworn, and in original condition with tags attached. For hygiene reasons, items such as underwear, swimwear, pierced jewellery, and opened cosmetics cannot be returned once unsealed.

Sizing and Products

How do I know what size to order? Refer to the size guide on each product page, as sizing can vary between styles and fabrics. If you’re unsure, contact us for advice before ordering.

Why does the colour look different from the photos? Colours can appear slightly different depending on your screen settings and lighting used in photography. Product descriptions provide the most accurate reference.

How should I care for my items? Always check the care label on the garment. General fabric care guidance is also available in our Buyer’s Guide.

Faults and Warranty

What if my item is faulty? Under the Consumer Rights Act 2015, you’re entitled to a repair, replacement, or refund depending on how long you’ve had the item. Contact us with your order number, a description of the fault, and photos where possible — see our Warranty Information for full details.

What isn’t covered by warranty? Normal wear and tear, misuse, accidental damage, and damage caused by not following care instructions are not covered.

Account and Privacy

Do I need an account to order? This depends on the checkout options available on the Website; guest checkout may also be available.

How do you use my personal information? Please see our Privacy Policy for full details on how we collect, use, and protect your data.

Do you use cookies? Yes — see our Cookie Policy for details on the cookies we use and how to manage your preferences.

Contact

How can I get in touch? We’re happy to help with any questions not covered here:

BJS Fashion Ltd
Company Number: 08403442
Address: 107a Ilford Lane, Ilford, Essex, England, IG1 2RJ
Phone: +44 7882 771358
Email: Info@bjsfashion.co.uk

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM Saturday – Sunday: 11:00 AM – 4:00 PM

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