Returns and Refunds Policy

BJS FASHION LTD wants you to be satisfied with your purchase. We aim to provide accurate product information and reliable service. This policy explains when returns, exchanges, and refunds may be available for purchases made through bjsfashion.co.uk.

Nothing in this policy affects your statutory rights under applicable UK consumer protection law.

1. Returns

If you wish to return an eligible product, please contact us before sending the item back.

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Any relevant photographs or supporting information, where applicable

We will provide return instructions where a return is approved or required.

Products should be returned securely packaged and in an appropriate condition.

2. Consumer Cancellation Rights

If you are a consumer in the UK, you may have a legal right to cancel certain online purchases within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Where the cancellation right applies, you must notify us within the applicable cancellation period.

After notifying us of your cancellation, the goods should generally be returned within the period required by applicable law.

This cancellation right may not apply to certain products or circumstances where an applicable legal exception exists.

3. Condition of Returned Products

Where a return is permitted, products should be returned with reasonable care.

Where applicable, we ask that products are returned:

  • In their original condition

  • Unworn or unused

  • With original tags attached

  • With original packaging and accessories

  • Without damage, stains, alterations, or excessive signs of use

You may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to establish their nature, characteristics, and functionality, where permitted by law.

4. Faulty, Damaged, or Incorrect Products

If you receive a product that is:

  • Faulty

  • Damaged

  • Incorrect

  • Significantly different from its description

please contact us as soon as reasonably possible.

We may request photographs or other information to help us assess the issue.

Depending on the circumstances and your statutory rights, we may offer an appropriate remedy, which may include:

  • Repair

  • Replacement

  • Refund

  • Partial refund

  • Other remedy available under applicable law

Your statutory rights are not affected by this policy.

5. Refunds

Once an approved return has been received and inspected, we will process the applicable refund in accordance with this policy and applicable law.

Refunds will normally be made using the original payment method.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

6. Original Delivery Costs

Where you exercise a statutory cancellation right, applicable original standard delivery costs may be refundable in accordance with UK consumer law.

If you selected a more expensive delivery option than our least expensive standard delivery service, we may only be required to refund the cost of the least expensive standard delivery option.

Where a return is being made for reasons other than a fault, incorrect item, or other circumstances where we are responsible for the return, the customer may be responsible for the cost of returning the item, subject to applicable law.

7. Non-Returnable Products

Certain products may be excluded from cancellation or return rights where a legal exception applies.

Examples may include products that:

  • Are made to the customer’s specifications or personalized;

  • Are sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable;

  • Have been altered or customized at the customer’s request;

  • Fall within another statutory exception.

Where a product is subject to a specific return restriction, the applicable restriction will be communicated before purchase where required.

8. Exchanges

Where available, exchanges may be offered at our discretion or where required by applicable law.

If you require a different size, colour, or product, please contact us before returning the original item.

Depending on stock availability, you may instead be required to return the original product and place a new order.

9. Return Shipping

Where a customer changes their mind and exercises an applicable cancellation right, the customer may generally be responsible for the direct cost of returning the goods, unless we have agreed otherwise or the law requires us to cover the cost.

Where the product is faulty, damaged, incorrectly supplied, or otherwise requires a return at our expense, we will provide appropriate instructions regarding return shipping.

10. Items Damaged During Return

Customers are responsible for taking reasonable care when packaging products being returned.

If an item is damaged because it was inadequately packaged for return, this may affect the amount of any refund where permitted by law.

We recommend using a tracked delivery service for valuable returns and keeping proof of postage until the return has been resolved.

11. Refund Processing

After receiving a returned product, we may inspect it to determine whether the return meets the applicable requirements.

Once the refund has been approved, it will normally be sent to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

12. Refused or Unclaimed Deliveries

If a customer refuses delivery or fails to collect an order without first contacting us, this may result in additional delivery or return costs.

Where applicable, any refund will be handled in accordance with the circumstances of the order, this policy, and applicable consumer law.

13. Final Sale Items

Where a product is specifically advertised as “Final Sale”, “Non-Returnable”, or subject to another clearly stated return restriction, the applicable restriction will be displayed before purchase.

However, a final-sale designation does not remove or restrict statutory consumer rights relating to faulty, misdescribed, incorrectly supplied, or otherwise legally protected purchases.

14. How to Request a Return or Refund

To request a return, refund, or assistance with an order, please contact:

BJS FASHION LTD
Company Number: 08400442
Email: Support@bjsfashion.co.uk
Phone: +61 468 108 568
Address: 107 Oxford Lane, Ilford, IG1 2PJ, England
Website: bjsfashion.co.uk

Please include your order number, your name, and a description of the issue.

We will review your request and provide the appropriate next steps.

15. Statutory Rights

This Returns and Refunds Policy does not affect any rights you may have under applicable consumer protection legislation.

Where the law provides you with rights that are more favourable than the terms of this policy, those legal rights will apply.