Returns and Refunds Policy

Returns & Refunds Policy

At BJS Fashion Ltd, we want you to be completely happy with your purchase. If something isn’t right, this policy explains how to return or exchange an item and how refunds are processed.

1. Return Eligibility

You may return items purchased from bjsfashion.co.uk within 14 days of receiving your order, provided the item meets the following conditions:

  • The item is unused, unworn, and unwashed
  • All original tags, labels, and packaging are intact and attached
  • The item is not listed under our Non-Returnable Items
  • You have proof of purchase (order confirmation email or order number)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged, unless faulty:

  • Underwear, lingerie, and swimwear (if hygiene seal/liner has been removed)
  • Earrings and pierced jewellery
  • Items marked as Final Sale, Clearance, or Non-Returnable at the time of purchase
  • Gift cards

This does not affect your statutory rights in relation to faulty or misdescribed goods.

3. How to Start a Return

To request a return, please contact us before sending anything back:

Email: Info@bjsfashion.co.uk

Phone: +44 7882 771358

Please include your order number, the item(s) you wish to return, and the reason for return. We will confirm your return and provide instructions on where to send your parcel.

We recommend using a tracked shipping service when returning items, as we cannot be held responsible for parcels lost in transit back to us.

4. Return Shipping Costs

  • If the return is due to our error (e.g. faulty, damaged, or incorrect item sent), we will cover the cost of return shipping.
  • If the return is due to a change of mind or incorrect size/style selection, the cost of return shipping is the customer’s responsibility.

5. Refunds

Once your return is received and inspected, we will notify you by email to confirm whether your refund has been approved.

  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Original shipping fees are non-refundable, except where the return is due to our error.
  • If more than 10 business days have passed since your refund was approved and you have not received it, please check with your bank or card provider first, then contact us.

6. Exchanges

We currently process exchanges as a return followed by a new order. If you would like a different size or colour, please return your original item for a refund and place a new order for the item you’d prefer, subject to stock availability.

7. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 7 business days of delivery with:

  • Your order number
  • A description of the fault/damage
  • Photos of the item and, where relevant, the packaging

We will offer a replacement, repair, or full refund, including any applicable delivery charges, in line with your rights under the Consumer Rights Act 2015.

8. Order Cancellations

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt, without giving a reason, unless the item falls under our Non-Returnable Items list. To cancel, please contact us using the details in Section 3 before or shortly after your order arrives.

9. Incorrect or Missing Items

If your order arrives with an incorrect or missing item, please contact us within 7 business days of delivery so we can resolve this promptly by sending the correct item or issuing a refund.

10. Contact Us

For any questions about returns, exchanges, or refunds, please reach out:

BJS Fashion Ltd
Company Number: 08403442
Address: 107a Ilford Lane, Ilford, Essex, England, IG1 2RJ
Phone: +44 7882 771358
Email: Info@bjsfashion.co.uk

Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM Saturday – Sunday: 11:00 AM – 4:00 PM