Buyer Protection Summary

At BJS FASHION, we want customers to shop with confidence. This page provides a simple overview of the protections and support available when purchasing through bjsfashion.co.uk.

For complete information about your rights and our obligations, please refer to our Terms of Service and Returns & Refunds Policy.

What We Protect

Depending on the circumstances and applicable law, customers may receive support relating to:

  • Products that are faulty or damaged

  • Incorrect products supplied

  • Products that are materially different from their description

  • Orders that cannot be fulfilled

  • Eligible cancellations and returns

  • Refunds for qualifying purchases

  • Delivery issues

  • Unauthorized or fraudulent transactions

Your statutory consumer rights are not affected by our policies.

Product Information

We aim to provide accurate and useful information about every product listed on our website.

Product pages may include:

  • Product descriptions

  • Photographs

  • Sizes

  • Colours

  • Materials

  • Specifications

  • Availability

  • Condition information where applicable

We recommend reviewing the product information carefully before placing an order.

If you need additional information about a product, our customer support team can assist where possible.

Order Protection

Once an order has been successfully placed, we aim to process and fulfil it as described on our website.

If we are unable to fulfil an order after payment has been received, we will contact you where reasonably possible and arrange an appropriate refund for the affected order, subject to applicable law.

Returns & Refunds

Eligible purchases may be returned in accordance with our Returns & Refunds Policy.

UK consumers may have statutory cancellation rights for eligible online purchases, including a general 14-day cancellation period after receiving goods, subject to applicable legal exceptions.

If you receive a faulty, damaged, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible.

Depending on the circumstances, an appropriate remedy may include a:

  • Refund

  • Replacement

  • Repair

  • Partial refund

  • Other remedy available under applicable law

Delivery & Tracking

We work with delivery and courier providers to arrange the delivery of your order.

Where a tracked delivery service is used, tracking information will normally be provided after dispatch.

Typical delivery estimates are:

UK: approximately 1–5 business days after dispatch
International: approximately 5–12 business days after dispatch

Delivery estimates are not guaranteed dates and may vary depending on the destination and circumstances outside our reasonable control.

Damaged Deliveries

If your package or product arrives damaged, please contact us as soon as possible.

We may ask you to provide photographs of:

  • The outer packaging

  • The shipping label

  • The damaged product

  • Any visible damage

Please retain the original packaging until the matter has been reviewed.

Customs & Duties

For international orders, customs duties, import taxes, VAT, and other local charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer.

Customers should check their local import requirements before placing an international order.

Secure Payments

Payments are processed through secure payment services that may be operated by third-party payment providers.

We take reasonable measures to help protect payment information and prevent unauthorized transactions.

For security purposes, we may conduct appropriate checks before fulfilling certain orders.

Customer Support

If you have a question about an order, product, delivery, return, or refund, our customer support team is available to assist.

BJS FASHION LTD
Company Number: 08400442
Email: Support@bjsfashion.co.uk
Phone: +61 468 108 568
Address: 107 Oxford Lane, Ilford, IG1 2PJ, England
Website: bjsfashion.co.uk

When contacting us about an order, please provide your order number so that we can assist you more efficiently.

Shop With Confidence

Our goal is to provide a straightforward and transparent shopping experience.

We are committed to:

✓ Clear product information
✓ Secure payment processing
✓ Reliable order fulfilment
✓ Delivery tracking where available
✓ Accessible returns information
✓ Appropriate refunds and remedies
✓ Responsive customer support
✓ Respect for UK consumer rights

For full legal information, please review our Terms of Service, Shipping Policy, Returns & Refunds Policy, and Privacy Policy.